Ericsson Recruitment 2023

Ericsson, the global leader in connectivity, is on the hunt for passionate and driven individuals to join our growing Customer Success team as Customer Officers. In this pivotal role, you'll be the bridge between Ericsson and our valued customers, ensuring their experience is nothing short of exceptional.

Ericsson Careers 

Responsibilities:

• Proactively listen to customer needs, concerns, and feedback. Become their voice within Ericsson, championing their interests and advocating for solutions that exceed expectations.
• Analyze situations with a keen eye, identify root causes, and develop creative solutions that not only solve problems but prevent them from reoccurring. Think "prevention over cure."
• Foster strong relationships with customers, becoming a trusted advisor and confidante. Your empathy and genuine care will be your secret weapon.
• Become an expert on Ericsson's solutions, services, and industry trends. Translate complex technical jargon into clear, concise communication that empowers your customers.
• Analyze customer data, identify usage patterns, and uncover hidden opportunities to optimize their experience and maximize their success with Ericsson.
• Work seamlessly with internal teams (sales, technical support, engineering) to ensure a holistic and unified customer journey. You'll be the glue that binds us all.

Skills:

• You have an innate desire to make people happy and a relentless drive to ensure their success. Your enthusiasm is contagious!
• You approach challenges with a logical mind, a creative spirit, and a thirst for finding the best possible solution. No puzzle is too complex for you.
• You can adapt your tone and style to any audience, from technical experts to C-suite executives. You speak the language of both customers and colleagues.
• You're curious, adaptable, and always eager to expand your knowledge base. The ever-evolving tech landscape excites you, not intimidates you.
• You collaborate effortlessly, celebrate team wins, and are always willing to go the extra mile to support your colleagues.