Emami Recruitment 2023

Emami, a leading diversified conglomerate with a rich heritage in healthcare and wellness, is searching for a passionate and results-oriented Customer Relationship Manager (CRM) to join our dynamic team. In this pivotal role, you'll be the bridge between Emami and its valued customers, nurturing relationships, fostering loyalty, and ensuring a seamless and satisfying brand experience.

Responsibilities:

Relationship Maestro: Build and cultivate strong relationships with Emami's diverse customer base across various channels (phone, email, social media).
Empathy Champion: Proactively listen to customer concerns, understand their needs and expectations, and provide empathetic and personalized support.
Brand Ambassador: Advocate for Emami's brands and products with enthusiasm and knowledge, promoting customer loyalty and trust.
Problem Solver: Actively identify and resolve customer issues efficiently, exceeding expectations and ensuring a positive resolution.
Data Decoder: Analyze customer feedback and engagement data to identify trends and opportunities for improvement, informing strategic decision-making.

Skills:

Communication Ninja: Excellent written and verbal communication skills, with the ability to tailor your approach to diverse audiences.
Empathy Expert: A natural ability to connect with people, understand their emotions, and build rapport.
Problem-Solving Ace: Adept at identifying and resolving issues efficiently, maintaining a calm and positive demeanor under pressure.
Brand Enthusiast: A genuine passion for Emami's brands and products, with in-depth knowledge of their features and benefits.
Data Analyst: Proficiency in basic data analysis tools to interpret customer feedback and identify trends.