Ecom Express Recruitment 2023

BPO Executive is responsible for providing leadership and management to the Contact Center team. Oversees the day-to-day operations of the center and develops and implements strategies to improve service delivery, quality and efficiency. This position is responsible for managing staff, developing and implementing process improvement initiatives, and ensuring customer satisfaction.

Ecom Express Jobs Work From Home

Responsibilities:

- Accounts receivable: process customer payments, invoice customers, prepare and send statements

- Accounts payable: process supplier invoices, pay invoices, maintain supplier files

- Billing: generate invoices, process credits and rebills, manage customer account informatio

- Collections: follow up on delinquent accounts, conduct account reviews