DTDC Recruitment 2024

DTDC is India's leading express courier and cargo company, delivering millions of packages across the country every day. We're more than just a delivery service; we're a trusted partner for businesses and individuals alike, connecting them with their loved ones and goods with speed and reliability. As a Customer Service Specialist at DTDC, you'll play a crucial role in this mission, ensuring every customer interaction is positive, efficient, and leaves a lasting impression.

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Responsibilities:

• Be the voice of DTDC: Answer customer calls, emails, and chats, addressing their inquiries, concerns, and feedback with empathy and a can-do attitude.
• Resolve issues with finesse: Proactively identify and troubleshoot customer issues, working towards swift and satisfying resolutions that leave customers feeling valued and understood.
• Track and trace shipments: Assist customers with tracking their packages, providing updates and information with accuracy and clarity.
• Promote DTDC services: Educate customers about DTDC's offerings and recommend the best solutions for their shipping needs.
• Build strong relationships: Foster positive relationships with customers, building trust and loyalty through excellent service and personalized interactions.

DTDC Careers 

Skills:

• Minimum Bachelor's degree (any discipline) or equivalent relevant experience.
• Excellent communication and interpersonal skills, with a talent for active listening and building rapport.
• Problem-solving skills extraordinaire, able to think on your feet and find creative solutions to unexpected challenges.
• Strong written and verbal communication skills, able to convey information clearly and concisely in both written and verbal formats.
• Proficiency in basic computer applications (email, CRM systems).
• A positive and proactive attitude, with a genuine passion for exceeding customer expectations.
• Bonus points for being a detail-oriented individual with a strong understanding of logistics and customer service best practices.