Position title
DTDC Recruitment 2023 - Job Vacancy - Customer Service Representative Post
Job Location
India
Remote work from: IND
Base Salary
USD12,200-USD18,800 Per month
Qualifications
12th pass/ Graduate
Employment Type
Full-time
Description
DTDC Recruitment 2023
We are looking for passionate and customer-centric individuals to join our growing team as Customer Service Representatives. In this role, you will play a crucial role in ensuring our customers receive exceptional service and support throughout their shipment journey.
DTDC Jobs Near Me
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and efficiently via phone, email, and chat.
- Provide accurate information about DTDC's services, rates, and policies.
- Track and trace shipments and provide updates to customers.
- Assist customers with booking and scheduling shipments.
- Handle customer complaints and strive to find satisfactory resolutions.
- Maintain accurate customer records and shipment details.
- Adhere to DTDC's customer service policies and procedures.
- Stay updated on DTDC's latest services and offerings.
- Collaborate with other departments to ensure seamless customer experience.
- Contribute to a positive and professional work environment.
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Skills:
- Bachelor's degree in Commerce, Business Administration, or related field (preferred).
- 1+ years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Positive attitude and a passion for providing excellent service.
- Proficient in computer skills and Microsoft Office Suite.
- Fluency in English (both written and spoken) is mandatory.
- Experience in the logistics or courier industry is a plus.
- Working knowledge of DTDC's services is a plus.
Hiring organization
Date posted
December 11, 2023
Valid through
March 31, 2024
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