DTDC Recruitment 2023

As a Customer Support Representative at DTDC, you will play a vital role in ensuring our customers have a positive and efficient experience. You will be responsible for handling customer inquiries through various channels, including phone, email, and chat, addressing their concerns promptly and professionally.

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Responsibilities:

• Respond to customer inquiries and complaints in a timely and courteous manner.
• Gather and analyze customer information to identify the root cause of issues.
• Provide accurate and up-to-date information about DTDC's services, policies, and delivery status.
• Offer solutions and troubleshoot problems to resolve customer issues effectively.
• Escalate complex issues to senior team members for further assistance.
• Document all interactions and resolutions accurately in the system.
• Monitor and improve customer service metrics to ensure continuous quality improvement.
• Maintain a positive and professional attitude towards customers even under challenging situations.

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Skills:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Customer-centric approach and a genuine passion for helping others.
• Active listening and empathy skills to understand customer needs and concerns.
• Effective time management and organizational skills.
• Ability to prioritize tasks and work efficiently under pressure.
• Proficient in Microsoft Office Suite.
• Fluency in English (written and spoken).