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Desktop Support In Capgemini
In this dynamic position, you'll be the frontline IT hero for Capgemini employees worldwide. You'll troubleshoot technical issues, provide timely resolutions, and ensure a smooth and productive user experience for our diverse workforce. Join us and embark on a rewarding career path, where your technical expertise meets exceptional customer service and innovation!
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Responsibilities:
- Provide first-line IT support to internal users across various channels (phone, email, chat)
- Diagnose and resolve hardware, software, and network issues efficiently
- Install, configure, and maintain desktops, laptops, and mobile devices
- Document incidents, track resolutions, and escalate complex issues as needed
- Proactively identify and address potential IT problems to minimize downtime
- Contribute to the development and improvement of internal knowledge base and support processes
- Maintain a positive and professional attitude while providing exceptional customer service
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Skills:
- Strong understanding of PC hardware and software, including Windows operating systems
- Proficiency in troubleshooting common IT issues related to desktops, laptops, mobile devices, networks, and peripherals
- Excellent communication and interpersonal skills with the ability to clearly explain technical concepts to non-technical users
- Problem-solving and analytical skills to identify root causes and find effective solutions
- Ability to work independently and as part of a team in a fast-paced environment
- Customer service focus with a dedication to exceeding user expectations
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