Customer Support in Flipkart

As a Customer Support Executive at Flipkart, you'll be the backbone of their customer service efforts. You'll handle a variety of inquiries through phone, email, and chat, ranging from order tracking to product troubleshooting. Your dedication, empathy, and quick thinking will be key in resolving customer issues and ensuring their satisfaction.

Flipkart Careers

Responsibilities

• Respond to customer inquiries: Actively listen to concerns, identify problems, and provide prompt and accurate solutions.
• Provide product and service information: Explain Flipkart's offerings clearly and answer questions about orders, deliveries, and returns.
• Navigate technical issues: Assist customers with troubleshooting basic website and app problems.
• Build positive relationships: Foster trust and rapport with customers, going the extra mile to create a positive experience.
• Maintain accurate records: Document interactions and track progress on resolving issues.
• Adhere to company policies and procedures: Ensure smooth operations by following established guidelines.

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Skills

• Excellent communication and interpersonal skills: Ability to connect with people from diverse backgrounds, actively listen, and communicate effectively.
• Empathy and customer focus: A genuine desire to help others and prioritize customer satisfaction.
• Problem-solving and analytical skills: Ability to identify issues, analyze information, and find solutions to customer problems.
• Technical aptitude: Basic understanding of computers and willingness to learn new technologies.
• Adaptability and resilience: Ability to handle challenging situations and navigate complex processes with patience and a smile.

 

 

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