Customer Relationship Executive in Paytm

As a Customer Relationship Executive at Paytm, you'll be the trusted advisor and resource for Paytm's customers. You'll handle a variety of inquiries through phone, email, and chat, ranging from account information to transaction troubleshooting. Your proactive approach, financial knowledge, and genuine care will be key in building trust, resolving issues, and ensuring customer satisfaction.

Paytm Careers 

Responsibilities:

• Respond to customer inquiries: Actively listen to concerns, identify issues, and provide prompt and accurate solutions related to Paytm's products and services.
• Provide financial knowledge and guidance: Explain Paytm's offerings clearly, answer questions about transactions, wallets, and financial products.
• Navigate technical issues: Assist customers with troubleshooting basic app and website problems.
• Build positive relationships: Foster trust and rapport with customers, going the extra mile to create a positive experience.
• Maintain accurate records: Document interactions and track progress on resolving issues.
• Adhere to company policies and procedures: Ensure smooth operations by following established guidelines.

Skills:

• Excellent communication and interpersonal skills: Ability to connect with people from diverse backgrounds, actively listen, and communicate effectively.
• Problem-solving and analytical skills: Ability to identify issues, analyze information, and find solutions to customer problems.
• Financial awareness and basic knowledge of digital payments: A keen interest in the fintech space and willingness to learn more.
• Technical aptitude: Basic understanding of computers and willingness to learn new technologies.
• Adaptability and resilience: Ability to handle challenging situations and navigate complex processes with patience and a smile.