Colgate Recruitment 2023

The Customer Support Representative is responsible for providing excellent customer service to Colgate customers via phone, email, and chat. This includes resolving customer issues, answering questions, and providing product support. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to work independently and as part of a team.

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Responsibilities:

1. Answer customer inquiries via phone, email, and chat in a timely and efficient manner
2. Resolve customer issues in a professional and courteous manner
3. Provide product support and information to customers
4. Upsell and cross-sell Colgate products and services
5. Work with other departments to ensure customer satisfaction
6. Maintain accurate records of customer interactions
7. Stay up-to-date on Colgate products and services

Skills:

• Strong communication skills, both verbal and written.
• Excellent listening skills.
• Ability to build rapport with customers.
• Ability to work independently and as part of a team.
• Proficiency in CRM software.
• Strong sales skills.

Qualifications:

• High school diploma or equivalent
• 1+ year of customer service experience
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Ability to work under pressure
• Attention to detail