Position title
Colgate Recruitment 2023 - Job Card - Customer Support Analyst Posts
Job Location
India
Remote work from: Brazil
Base Salary
USD22,000-USD28,000 Per month
Qualifications
10th,12th Passed /Graduate
Employment Type
Full-time
Description
Colgate Recruitment 2023
The Customer Support Analyst is responsible for providing excellent customer service to Colgate customers. This includes answering customer questions, resolving customer issues, and providing support for Colgate products and services. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently and as part of a team.
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Responsibilities:
- Contact customers who have delinquent accounts
- Investigate account history and determine appropriate course of action
- Negotiate payment plans with customers
- Collect payments from customers
- Maintain accurate records of all collection activity
- Update customer account information
- Work with other departments to resolve collection issues
Skills:
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
- Excellent written and verbal communication skills
- Ability to work under pressure and meet deadlines
- Ability to handle difficult customer interactions
Qualifications:
- High school diploma or equivalent
- 1-2 years of experience in collections or customer service
- Strong understanding of credit and collections principles
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Ability to work under pressure and meet deadlines
- Ability to handle difficult customer interactions
Hiring organization
Date posted
September 1, 2023
Valid through
December 31, 2023
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