Colgate Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Colgate customers. This includes responding to customer inquiries and complaints, resolving issues, and providing product information. The ideal candidate will have strong communication and problem-solving skills, as well as a passion for helping others.

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Responsibilities:

1. Respond to customer inquiries and complaints via phone, email, and chat
2. Resolve customer issues in a timely and efficient manner
3. Provide product information and support
4. Work with other departments to resolve complex customer issues
5. Stay up-to-date on Colgate products and services
6. Follow company policies and procedures

Skills:

• Strong knowledge of electrical engineering principles and practices.
• Experience with a variety of electrical systems, including power distribution, lighting, and controls.
• Proficiency in electrical design software.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and safety awareness.

Qualifications:

• Bachelor's degree in customer service, business, or a related field
• 1-2 years of experience in customer service
• Strong communication and problem-solving skills
• Excellent written and verbal skills
• Ability to work independently and as part of a team
• Ability to work under pressure