Britannia Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Britannia customers. This includes resolving customer issues, answering questions, and providing support. The ideal candidate will have strong communication and problem-solving skills, as well as a passion for helping people.

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Responsibilities:

• Answer customer queries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate complex issues to the appropriate team members
• Provide product and service information to customers
• Collect and analyze customer feedback
• Stay up-to-date on product and company news

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Skills and Qualifications:

• Bachelor's degree in customer service, business, or a related field
• 1-2 years of experience in customer service
• Strong communication and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Strong customer service orientation
• Proficiency in Microsoft Office Suite