Britannia Recruitment 2023

As a Customer Service Representative, you will be the primary point of contact for our valued customers. You will handle their inquiries, complaints, and feedback with professionalism and a positive attitude. You will also be responsible for providing accurate information about our products and services, resolving customer issues promptly and courteously, and building strong relationships with our customers.

Britannia Careers 

Responsibilities:

• Respond to customer inquiries and complaints via phone, email, and chat.
• Resolve customer issues efficiently and effectively to their satisfaction.
• Provide accurate and up-to-date information about our products, services, and policies.
• Document all customer interactions and maintain accurate records.
• Escalate complex issues to the relevant team members.
• Identify and report any customer feedback that could be used to improve our products and services.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills with a focus on customer satisfaction.
• Proficient in computer skills and comfortable using CRM systems.
• Time management and organizational skills.