Position title
Blinkit Recruitment 2024 - Blinkit Careers - Customer Service Manager Post
Job Location
India
Remote work from: IND




Base Salary
USD10,500-USD18,200 Per month
Qualifications

12th Pass/ Graduate

Employment Type
Full-time




 

Description

Blinkit Recruitment 2024

As a Customer Service Manager at Blinkit, you will play a crucial role in ensuring customer satisfaction and brand loyalty. You will be responsible for leading and motivating a team of customer service representatives, overseeing the entire customer service operation, and implementing strategies to enhance customer experience.




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Responsibilities

  • Lead and motivate a team of customer service representatives to deliver exceptional service.
  • Develop and implement customer service policies and procedures.
  • Handle customer inquiries and complaints through various channels (phone, email, chat).
  • Resolve customer issues promptly and effectively.
  • Monitor customer feedback and identify areas for improvement.
  • Develop and implement training programs for customer service representatives.
  • Report on customer service performance metrics to senior management.




Blinkit Careers

Skills

  • Bachelor's degree in any relevant field, such as Business Administration, Communication, or Customer Service.
  • Minimum 3-5 years of experience in customer service management, preferably in the e-commerce or retail industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Problem-solving and analytical skills.
  • Ability to work independently and manage multiple priorities.
  • Strong computer skills and proficiency in relevant software applications.
Important Links

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Date posted
December 18, 2023
Valid through
March 31, 2024
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Position: Blinkit Recruitment 2024 - Blinkit Careers - Customer Service Manager Post

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