12th Pass/ Graduate
Blinkit Recruitment 2023
Blinkit, India's leading instant commerce platform, is seeking a dedicated and customer-centric Customer Support Analyst to join our expanding team. As a Customer Support Analyst, you will play a pivotal role in ensuring exceptional customer satisfaction by promptly addressing customer inquiries, resolving issues effectively, and providing a positive overall customer experience. You will be responsible for handling a wide range of customer interactions through various channels, including phone, email, chat, and social media. The ideal candidate will possess strong communication, problem-solving, and empathy skills, along with a passion for customer service and a commitment to going the extra mile for Blinkit's customers.
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Responsibilities:
- Handle customer inquiries promptly and efficiently through various channels, including phone, email, chat, and social media.
- Actively listen to customer concerns, identify the root cause of issues, and provide accurate and timely resolutions.
- De-escalate customer frustration and maintain a positive and helpful demeanor throughout all interactions.
- Gather customer feedback, identify trends, and suggest improvements to enhance customer satisfaction.
- Collaborate with cross-functional teams, such as operations and sales, to ensure seamless resolution of complex issues.
- Maintain accurate records of customer interactions and document solutions for future reference.