Position title
Blinkit Recruitment 2023 - Jobs - Customer Success Associate Post
Job Location
India
Remote work from: IND




Base Salary
USD14,500-USD18,000 Per month
Qualifications

12th Pass/Graduate.

Employment Type
Full-time




 

Description

Blinkit Recruitment 2023

Blinkit, a leading Indian quick commerce platform, is seeking an experienced and results-oriented Customer Success Associate to join our dynamic team. As a Customer Success Associate, you will play a pivotal role in onboarding new customers, ensuring their successful integration into Blinkit's platform, and providing ongoing support to ensure their satisfaction and growth. You will be responsible for building relationships with customers, understanding their needs and objectives, and providing tailored solutions to help them achieve their desired outcomes. The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a passion for helping customers succeed.




Blinkit Jobs Near Me

Responsibilities:

  • Onboard new customers, providing comprehensive training and guidance on Blinkit's platform and services.
  • Proactively identify and address customer issues, providing prompt and effective solutions to maintain customer satisfaction.
  • Analyze customer usage data to identify areas for improvement and recommend optimization strategies.
  • Develop and implement customer success plans, aligning strategies with individual customer needs and business goals.
  • Maintain regular communication with customers, providing updates, feedback, and ongoing support.
  • Escalate complex issues to senior customer success representatives or technical support teams when necessary.
  • Contribute to the development and implementation of customer success metrics and reporting dashboards.




Blinkit Careers

Skills:

  • Strong understanding of customer service principles, with a focus on building relationships, resolving issues promptly, and exceeding customer expectations.
  • Excellent communication skills, with the ability to listen attentively, convey information clearly, and empathize with customer concerns.
  • Proficient in Microsoft Office Suite and relevant customer success software, including CRM systems and customer support ticketing platforms.
  • Ability to work independently and as part of a team, managing multiple tasks simultaneously and adapting to changing priorities and deadlines.
  • Adaptable and flexible, with the ability to handle a variety of customer inquiries, work under pressure, and adjust to changing customer needs.
  • Detail-oriented and meticulous, ensuring accuracy in all interactions and documentation.
Important Links

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Date posted
November 24, 2023
Valid through
March 31, 2024
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Position: Blinkit Recruitment 2023 - Jobs - Customer Success Associate Post

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