Amul Recruitment 2024

Amul, India's leading dairy cooperative, is seeking a dedicated and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you will play a crucial role in providing exceptional customer service, resolving customer inquiries, and ensuring the satisfaction of Amul's valued customers. You will be responsible for handling customer interactions through various channels, including phone, email, and social media, and ensuring prompt and effective resolution of customer issues.

Amul Careers

Responsibilities

• Handle customer inquiries through various channels, including phone, email, and social media, providing prompt and courteous responses
• Understand customer concerns, gather necessary information, and provide accurate and helpful solutions to resolve issues
• Escalate complex customer issues to the appropriate team members for further assistance
• Maintain detailed records of customer interactions and ensure proper documentation of all customer support activities
• Adhere to Amul's customer service guidelines and policies, ensuring consistent and high-quality service delivery
• Stay up-to-date on Amul's products, services, and policies to provide accurate and informed customer support

Skills

• Excellent communication and interpersonal skills, with the ability to build rapport, handle difficult conversations, and de-escalate customer frustrations
• Strong problem-solving and analytical skills, with the ability to identify the root cause of customer issues and implement effective solutions
• Excellent attention to detail and ability to work accurately under pressure
• Ability to work independently and as part of a team, with a collaborative and results-oriented approach
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines
• Proficient in Microsoft Office Suite and other relevant customer service tools