Aditya Birla Recruitment 2023

Aditya Birla, a renowned conglomerate, is seeking a dedicated and customer-focused individual to join our team as a Customer Support Analyst. As a Customer Support Analyst at Aditya Birla, you will play a crucial role in providing exceptional customer service and resolving inquiries or issues raised by customers. This position requires strong communication skills, problem-solving abilities, and a passion for delivering an outstanding customer experience. If you are driven by customer satisfaction and possess the necessary skills, we invite you to be a part of our team.

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Responsibilities:

1. Customer Interaction: Interact with customers via various channels, including phone, email, and chat. Address customer inquiries, concerns, and issues promptly and professionally. Provide accurate and helpful information about products, services, and policies. Ensure a positive and personalized customer experience.
2. Issue Resolution: Investigate and analyze customer issues to determine root causes and recommend appropriate solutions. Collaborate with internal teams, such as sales, technical support, and operations, to resolve complex customer problems. Escalate unresolved issues to higher-level support or management as required.
3. Documentation and Reporting: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Generate reports and provide insights on customer trends, recurring issues, and potential areas for improvement. Share feedback and recommendations with the team and relevant stakeholders.