Aditya Birla Recruitment 2023

As a Customer Relationship Executive at Aditya Birla Group, your primary responsibility will be to engage with customers, address their queries and concerns, and build strong relationships with them. You will serve as a point of contact for customers and act as their advocate within the organization. Your role will involve providing excellent customer service, managing customer accounts, and collaborating with internal teams to ensure a seamless customer experience.

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Responsibilities:

1. Interact with customers via phone, email, or in person to understand their needs, answer their queries, and provide appropriate solutions.
2. Serve as a primary point of contact for customers, ensuring a positive and personalized customer experience.
3. Handle customer complaints or issues with empathy and professionalism, striving to resolve them in a timely manner.