Aditya Birla Recruitment 2023

Aditya Birla, a renowned and diversified conglomerate, is offering exciting career opportunities for passionate individuals to join our team as Customer Relationship Executives. As a Customer Relationship Executive, you will be responsible for building strong relationships with our valued customers and ensuring their satisfaction with our products and services. This position provides an excellent platform to showcase your customer service skills and contribute to the success of our organization.

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Responsibilities:

1. Customer Interaction: Interact with customers via various channels, including phone, email, and chat. Address customer inquiries, concerns, and issues promptly and professionally. Provide accurate and helpful information about products, services, and policies. Ensure a positive and personalized customer experience.
2. Issue Resolution: Investigate and analyze customer issues to determine root causes and recommend appropriate solutions. Collaborate with internal teams, such as sales, technical support, and operations, to resolve complex customer problems. Escalate unresolved issues to higher-level support or management as required.
3. Documentation and Reporting: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Generate reports and provide insights on customer trends, recurring issues, and potential areas for improvement. Share feedback and recommendations with the team and relevant stakeholders.