Aditya Birla Recruitment 2023

The Customer Care Agent is responsible for providing excellent customer service to Aditya Birla's customers. The ideal candidate will be a team player with excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer inquiries and complaints in a timely and efficient manner
• Resolve customer issues to the satisfaction of the customer
• Provide product and service information to customers
• Process customer orders and payments
• Escalate customer issues to the appropriate team or department as needed
• Maintain accurate records of customer interactions