Accenture Recruitment 2023-24

Accenture, a global professional services company, is searching for passionate and dedicated individuals to join our team as Customer Service Specialists in our 2024 Recruitment Drive. This is your chance to be the voice of Accenture, ensuring our clients receive exceptional service and support.

Accenture Careers 

Responsibilities:

• Be the problem-solver: Address customer inquiries and concerns regarding Accenture's services, providing accurate and timely information and resolutions.
• Master of communication: Communicate effectively with clients via phone, email, and chat, actively listening to their needs and building strong relationships.
• Tech-savvy hero: Utilize customer relationship management tools and internal platforms to efficiently manage interactions and track customer satisfaction.
• Feedback champion: Gather valuable feedback from clients and proactively escalate issues to improve the Accenture experience for all.
• Knowledge bank: Stay updated on Accenture's services and offerings, ensuring you can provide clients with the most up-to-date information.

Skills:

• Excellent communication and interpersonal skills, with a passion for exceeding customer expectations.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Active listening skills and the ability to understand and empathize with customer concerns.
• Proficiency in written and verbal English (additional language skills a plus!).
• Computer literacy and ability to learn new software quickly.