Tech Mahindra Jobs Near Me

Tech Mahindra is a leading provider of digital transformation, consulting, business process outsourcing, network solutions, engineering services and cloud services. We're a company driven by innovation and a commitment to exceeding customer expectations.

In this role, you'll play a pivotal role in building and nurturing relationships with our valued customers. You'll be their dedicated advocate, helping them achieve their goals by maximizing the value they get from our products and services.

Summary

As a Customer Success Associate, you'll be the first point of contact for a designated portfolio of customers. You'll wear many hats, acting as a trusted advisor, problem solver, and ongoing resource. Your primary objective will be to ensure customer satisfaction and drive long-term success. This remote position allows you to work from anywhere, fostering a healthy work-life balance.

Key Responsibilities

• Onboard new customers, guiding them through the product or service and ensuring a smooth adoption process.
• Proactively identify customer needs and challenges, and develop tailored solutions to maximize their success.
• Provide ongoing support and guidance, including product training and troubleshooting assistance.
• Track customer health and usage metrics, and identify opportunities for upselling and cross-selling.
• Regularly communicate with customers, fostering strong relationships and building trust.
• Gather and analyze customer feedback, and use it to improve products, services, and overall customer experience.
• Collaborate with internal teams, such as product development and support, to ensure customer needs are met effectively.
• Stay up-to-date on the latest product features and industry trends.

Required Skills and Qualifications

• Bachelor's degree in a relevant field (business, communication, technology) or equivalent experience.
• Minimum 1 year of experience in customer service, account management, or a related field (for experienced candidates).
• Strong understanding of customer success principles and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build strong relationships and rapport with customers.
• Problem-solving skills and a proactive approach.
• Excellent organizational skills and the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software a plus.

Experience

This role is open to both experienced professionals and enthusiastic freshers. For experienced candidates, a minimum of 1 year of customer service, account management, or a related field is preferred.

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Why Join Tech Mahindra

We offer a dynamic and rewarding work environment where you can learn, grow, and make a real impact. Here are just a few reasons to join our team:

• Opportunity to make a difference: You'll play a vital role in helping our customers achieve success.
• Remote work flexibility: Enjoy the freedom and convenience of working from anywhere.
• Career development: We invest in our people and offer opportunities for professional growth.
• Competitive compensation and benefits package: We offer a comprehensive benefits package that includes health insurance, paid time off, and more.
• Collaborative and supportive work environment: You'll be part of a team of talented and passionate individuals who are dedicated to customer success.
• Global reach and impact: Be part of a company that is making a difference on a global scale.

Application Process

To apply, please submit your resume and cover letter online. In your cover letter, be sure to highlight your relevant skills and experience, and why you're interested in this role at Tech Mahindra.

Motivate to Join

This is an exciting opportunity to join a leading company and make a real impact on our customers' success. If you're looking for a challenging and rewarding career, we encourage you to apply!

Tech Mahindra: A World of Opportunity Awaits

At Tech Mahindra, we believe in fostering a culture of innovation, collaboration, and excellence. We offer a work environment that is both stimulating and supportive, where you can grow your skills and contribute to our success. If you're ready to take your career to the next level, we encourage you to join our team!

General Overview

As a Customer Success Associate at Tech Mahindra, you'll be the driving force behind our customer relationships. You'll be responsible for onboarding new customers, ensuring their success with our products and services, and fostering long-term loyalty. This remote position allows you to design your work schedule and create a healthy work-life balance.

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