Position title
Vadilal Recruitment 2023 - All India Jobs - Customer Service Supervisor Post
Job Location
India
Remote work from: India
Base Salary
USD16,000-USD32,000 Per month
Qualifications
10th,12th Passed
Employment Type
Full-time
Description
Vadilal Recruitment 2023
The Customer Service Supervisor is responsible for supervising and managing the day-to-day operations of the customer service department. This includes overseeing the handling of customer inquiries and complaints, hiring and training new customer service representatives, and developing and implementing customer service policies and procedures. The Customer Service Supervisor must have a strong understanding of customer service principles and be able to effectively manage and motivate a team.
Responsibilities:
- Oversee the handling of customer inquiries and complaints
- Hire and train new customer service representatives
- Develop and implement customer service policies and procedures
- Monitor the performance of customer service representatives
- Conduct performance reviews
- Maintain customer satisfaction levels
- Represent the company to customers and other stakeholders
Skills:
- Excellent communication and customer service skills
- Strong sales and negotiation skills
- Knowledge of OPPO products and services
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
Qualifications:
- Bachelor's degree in business administration, marketing, or a related field
- 3+ years of experience in customer service management
- Strong understanding of customer service principles
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to manage and motivate a team
- Proficiency in Microsoft Office Suite
Hiring organization
Date posted
August 26, 2023
Valid through
December 31, 2023
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