Colgate Recruitment 2023

The Help Desk Technician is responsible for providing technical support to Colgate University students, faculty, and staff. This includes answering phone calls, responding to email tickets, and troubleshooting computer problems. The ideal candidate will have strong customer service skills and be able to work independently and as part of a team.

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Responsibilities:

1. Answer phone calls and respond to email tickets from users with technical problems.
2. Troubleshoot computer problems, such as software issues, hardware failures, and network connectivity problems.
3. Escalate complex problems to the appropriate technical support team.
4. Provide training to users on how to use Colgate's computer systems and software.
5. Document all technical support interactions in the ticketing system.
6. Stay up-to-date on the latest computer technologies and software applications.

Skills:

• Strong customer service skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Basic knowledge of computer hardware and software
• Ability to learn new technologies quickly

Qualifications:

• Associate's degree in Information Technology or a related field
• 1-year of experience in a help desk or technical support role