Colgate Recruitment 2023

The Collection Agent is responsible for contacting customers who have delinquent accounts and negotiating payment plans. The ideal candidate will have strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

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Responsibilities:

1. Contact customers who have delinquent accounts
2. Investigate account history and determine appropriate course of action
3. Negotiate payment plans with customers
4. Collect payments from customers
5. Maintain accurate records of all collection activity
6. Update customer account information
7. Work with other departments to resolve collection issues

Skills:

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines
• Ability to handle difficult customer interactions

Qualifications:

• High school diploma or equivalent
• 1-2 years of experience in collections or customer service
• Strong understanding of credit and collections principles
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines
• Ability to handle difficult customer interactions