Britannia Recruitment 2023

The Customer Experience Manager is responsible for the overall customer experience at Britannia. This includes developing and implementing strategies to improve customer satisfaction, resolving customer complaints, and managing the customer relationship lifecycle. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in a fast-paced, customer-facing environment.

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Responsibilities:

• Develop and implement strategies to improve customer satisfaction
• Resolve customer complaints in a timely and efficient manner
• Manage the customer relationship lifecycle from acquisition to retention
• Work with cross-functional teams to ensure a seamless customer experience
• Stay up-to-date on industry trends and best practices
• Represent Britannia at industry events and conferences

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Skills and Qualifications:

• Bachelor's degree in business administration, marketing, or a related field
• 3+ years of experience in customer service, preferably in a fast-paced, customer-facing environment
• Strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle multiple projects simultaneously
• Strong attention to detail
• Ability to work under pressure