Axis bank Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Axis Bank customers by resolving their issues in a timely and efficient manner. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate complex issues to the appropriate team or manager
• Collect and analyze customer data to identify trends and develop solutions
• Stay up-to-date on product and service offerings
• Provide feedback on customer experience to improve processes

Skills:

• Strong communication and interpersonal skills
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite
• Experience with customer service software

Qualifications:

• Bachelor's degree in business, finance, or a related field
• 1-2 years of experience in customer service
• Strong written and verbal communication skills
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with customer service software