Axis bank Recruitment 2023

Job Title: Help Desk Agent

Department: IT Support

Reports To: IT Support Manager

Summary:

The Help Desk Agent is responsible for providing technical support to Axis Bank's employees and customers. This includes answering customer calls and emails, troubleshooting technical problems, and providing information about Axis Bank's IT systems. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and problem-solving skills.

Responsibilities:

• Answer customer calls and emails
• Resolve customer issues
• Provide information about Axis Bank's products and services
• Escalate complex issues to the Customer Care Manager
• Stay up-to-date on the latest products and services offered by Axis Bank

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Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to learn quickly and adapt to new information
• Basic knowledge of computer hardware and software

Qualifications:

• Bachelor's degree in computer science or a related field
• 1-2 years of experience in IT support
• Strong understanding of computer hardware and software
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills