Customer Service Executive

In this dynamic role, you'll be the first point of contact for our valued customers, providing exceptional service and ensuring their satisfaction. You'll play a key role in creating a positive brand experience, fostering customer loyalty, and resolving their queries efficiently.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Understand customer needs, troubleshoot problems, and provide accurate and clear solutions.
• Escalate complex issues to the appropriate team while keeping the customer informed throughout the process.
• Maintain detailed records of customer interactions and ensure adherence to company policies and procedures.
• Proactively identify opportunities to improve customer satisfaction and service delivery.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
• Active listening skills to effectively understand customer concerns and needs.
• Problem-solving skills to identify and implement solutions to customer issues.
• Strong computer literacy and proficiency in Jio products and services.
• Ability to work effectively in a fast-paced environment and meet deadlines.

 

 

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