Customer Service Manager

Jio is looking for a passionate and driven Customer Service Manager (Fresher) to join our growing team! In this role, you will play a vital role in ensuring our customers have a positive and efficient experience. You will be responsible for leading and coaching a team of customer service representatives, ensuring all inquiries are resolved promptly and professionally.

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Responsibilities:

• Lead and motivate a team of customer service representatives to achieve departmental goals.
• Develop and implement strategies to continuously improve customer satisfaction metrics.
• Identify and troubleshoot customer issues, escalating complex situations as needed.
• Monitor team performance and provide ongoing coaching and development opportunities.
• Maintain a deep understanding of Jio products, services, and policies.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong leadership abilities with a focus on coaching and development.
• Ability to prioritize tasks, manage multiple deadlines, and work effectively under pressure.
• Analytical skills to identify trends and implement process improvements.
• Proficiency in Microsoft Office Suite.

 

 

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