Customer Service Executive

In this dynamic role, you'll be the first point of contact for Paytm's valued customers, providing exceptional service and support across various touchpoints. You'll be responsible for addressing customer inquiries, resolving their issues, and ensuring their satisfaction with Paytm's products and services.

Paytm Careers 

Responsibilities:

• Respond to customer inquiries promptly and professionally through phone, email, chat, and social media.
• Actively listen to customer concerns, investigate issues, and work towards effective resolutions.
• Provide accurate and clear information about Paytm's products, services, and policies.
• Build rapport with customers, fostering a positive and trusting relationship with the Paytm brand.
• Escalate complex issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions and keep stakeholders updated on progress.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Strong active listening and problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficient in computer skills, including using various software programs.
• Positive attitude, with a strong focus on customer satisfaction.

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