Concierge in Flipkart

The Concierge Post is a customer-facing role within Flipkart's customer service department. As a Concierge Post, you will be responsible for providing exceptional support to Flipkart's customers, ensuring their queries are resolved promptly and efficiently. You will be the first point of contact for customers seeking assistance with their orders, returns, and other account-related issues.

Flipkart Careers

Responsibilities:

• Respond to customer inquiries promptly and professionally via various channels such as phone, email, and chat.
• Accurately diagnose and resolve customer issues related to orders, returns, payments, and account management.
• Provide clear and concise explanations of Flipkart's policies and procedures to customers.
• Escalate complex issues to the appropriate team for further resolution.
• Maintain accurate records of customer interactions and ensure timely follow-up.
• Contribute to the team's overall performance by meeting set targets and quality standards.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Ability to listen actively and understand customer concerns effectively.
• Strong problem-solving and analytical skills.
• Patience and the ability to remain calm under pressure.
• Proficient in using computers and various software applications.
• Ability to work independently and as part of a team.

 

 

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