Flipkart Recruitment 2023

Flipkart, a leading eCommerce company in India, is seeking a dedicated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will play a critical role in ensuring exceptional customer service delivery and leading a team of customer service representatives. This position offers an exciting opportunity to contribute to the success of our customer service operations and enhance customer satisfaction.

Flipkart Jobs Near Me

1. Customer Support: Respond promptly to customer inquiries through various communication channels, such as phone, email, chat, and social media platforms. Provide accurate and helpful information to resolve customer concerns, answer product-related questions, and assist with order management. Ensure customer satisfaction by addressing their needs and concerns in a professional and empathetic manner.
2. Issue Resolution: Investigate and resolve customer complaints, issues, and escalations in a timely and effective manner. Collaborate with internal teams, including logistics, operations, and technical support, to find appropriate solutions and ensure prompt issue resolution. Follow established procedures and guidelines to handle customer requests and complaints.
3. Order Management: Assist customers with order placement, tracking, cancellations, and returns. Work closely with the logistics team to ensure timely delivery and smooth order fulfillment. Proactively communicate order updates and any changes to customers to manage their expectations and enhance their overall shopping experience.