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We are looking for a Customer Support Representative to join our team at Swiggy. This role involves providing excellent customer service, handling customer inquiries, and ensuring all customer issues are addressed promptly.

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Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, or chat.
• Problem Resolution: Resolve customer complaints or issues in a timely and satisfactory manner.
• Record Keeping: Maintain accurate records of customer interactions and transactions.
• Feedback Collection: Collect customer feedback and liaise with internal teams to improve our services.

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Skills & Qualifications:

• Communication Skills: Excellent written and verbal communication skills.
• Problem-Solving Skills: Ability to handle customer complaints and resolve issues effectively.
• Customer Service: Strong customer service skills with a customer-first mindset.
• Organizational Skills: Strong organizational and multitasking abilities.

 

 

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