Swiggy Recruitment 2023

Swiggy, a leading online food delivery platform, is looking for enthusiastic and customer-centric individuals to join our team as Customer Service Executives. As a Customer Service Executive at Swiggy, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction. Your excellent communication skills, problem-solving abilities, and passion for delivering a positive customer experience will contribute to the success of our customer service operations. This is a great opportunity for individuals who enjoy working in a fast-paced environment and have a strong desire to help customers.

Responsibilities:

1. Customer support: Respond to customer inquiries and resolve issues via various communication channels, including phone calls, emails, and chat. Provide prompt and accurate information regarding orders, deliveries, payment issues, and other service-related queries. Ensure high customer satisfaction by delivering personalized and timely support.
2. Order management: Assist customers in placing, modifying, and canceling orders. Coordinate with delivery partners and restaurants to address order-related concerns and ensure smooth order fulfillment. Track order status and provide regular updates to customers.
3. Troubleshooting and issue resolution: Identify and troubleshoot customer issues, such as incorrect orders, late deliveries, payment discrepancies, and technical difficulties. Collaborate with internal teams, including operations and logistics, to resolve customer complaints and escalate complex issues when necessary. Take ownership of customer concerns until resolution is achieved.