Swiggy Recruitment 2023

Swiggy, a leading online food delivery platform, is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative at Swiggy, you will be the first point of contact for our customers, providing exceptional service and support to ensure a seamless food ordering and delivery experience. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to maintaining Swiggy's reputation as a trusted and reliable food delivery service.

Responsibilities:

1. Customer Support: Respond to customer inquiries, issues, and complaints through various channels, including phone, email, chat, and social media platforms. Provide accurate and timely resolutions to customer concerns, ensuring a positive and satisfying experience. Address customer queries related to menu items, order tracking, payments, refunds, and general assistance.
2. Order Management: Assist customers in placing orders, modifying orders, and providing order status updates. Collaborate with delivery partners and restaurant partners to ensure timely and accurate order delivery. Proactively communicate with customers regarding any delays, order changes, or other relevant information.
3. Problem Solving: Analyze customer issues and provide effective solutions or escalate complex problems to the appropriate teams for resolution. Use empathy and active listening skills to understand customer concerns and provide personalized assistance. Demonstrate patience and professionalism when dealing with challenging customer situations..