Position title

Help Desk Worker In Capgemini - All India Jobs - Work From Home Jobs

Job Location

India

Remote work from: IND

Base Salary

USD20-USD35 Per hour

Qualifications

Graduate

Employment Type

Full-time, Work From Home

Description

Help Desk Worker In Capgemini

As a Help Desk Worker, you'll be the first point of contact for a wide range of technical inquiries. You'll troubleshoot issues, answer questions, and escalate complex problems to ensure smooth operations and high user satisfaction.

Capgemini Jobs Near Me

Responsibilities:

Provide timely and accurate technical support to internal and external clients via phone, email, and chat.
Diagnose and resolve technical issues related to hardware, software, network connectivity, and other IT systems.
Escalate complex problems to the appropriate teams and follow up for resolution.
Document all interactions and resolutions for future reference and process improvement.
Contribute to building a positive customer experience by maintaining a courteous and professional demeanor.