Position title
Help Desk Worker Job in Google - Jobs in Hyderabad - IT Job Vacancy
Job Location
India




Base Salary
USD13-USD20 Per hour
Qualifications

Graduate

Employment Type
Full-time




 

Description

Help Desk Worker Job in Google

As a Help Desk Worker at Google Hyderabad, you'll be the first line of support for internal Google users experiencing technical issues with software, hardware, or network connectivity. You'll actively listen to concerns, troubleshoot problems, provide clear solutions, and escalate complex cases when needed. Your technical aptitude, analytical skills, and dedication to excellent service will be key in ensuring smooth operations and user satisfaction.




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Responsibilities

  • Respond to user inquiries: Actively listen to and understand user concerns related to Google's internal systems and applications.
  • Troubleshoot technical problems: Diagnose issues related to software, hardware, and network connectivity, and guide users through troubleshooting steps.
  • Research and knowledge management: Stay updated on Google's internal systems and solutions, maintain knowledge bases, and actively learn new technologies.
  • Document interactions: Maintain detailed records of user interactions and problem resolutions for future reference.
  • Maintain positive relationships: Build trust and rapport with internal users, ensuring a helpful and efficient support experience.
  • Collaborate with IT teams: Work closely with internal IT teams to escalate complex issues and identify systemic problems.




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Skills

  • Strong technical aptitude: Basic understanding of computers, operating systems, and network technologies.
  • Excellent communication and interpersonal skills: Ability to actively listen, effectively explain technical concepts, and communicate clearly with diverse audiences.
  • Problem-solving and analytical skills: Ability to identify root causes of issues, analyze data, and develop effective solutions.
  • Adaptability and resilience: Ability to handle challenging situations, learn new things quickly, and thrive in a fast-paced environment.
  • Dedication to service: A genuine passion for helping others and exceeding expectations.
Important Links

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Date posted
January 16, 2024
Valid through
April 30, 2024
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Position: Help Desk Worker Job in Google - Jobs in Hyderabad - IT Job Vacancy

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