Mother Dairy Recruitment 2024

As a Customer Care Executive at Mother Dairy, you will play a crucial role in ensuring unparalleled customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. This position demands a customer-centric approach, effective communication skills, and the ability to thrive in a fast-paced environment.

Mother Dairy Careers 

Responsibilities:

• Customer Interaction and Issue Resolution:
  • Engage with customers through various channels (phone, email, chat) to understand their queries, concerns, and feedback.
  • Demonstrate empathy and professionalism while addressing customer issues, resolving complaints, and ensuring a positive resolution to enhance overall customer experience.
  • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring timely and effective solutions.
• Product Knowledge and Information Sharing:
  • Develop an in-depth understanding of Mother Dairy's products and services to provide accurate information to customers.
  • Proactively share insights with customers about new offerings, promotions, and company updates, contributing to increased customer awareness and engagement.
  • Stay informed about industry trends, competitor products, and market dynamics to provide valuable information and recommendations to customers.

Skills:

• Excellent Communication Skills:
  • Ability to articulate thoughts clearly and concisely, both verbally and in writing.
  • Active listening skills to understand customer needs and concerns effectively.
• Customer-Centric Approach:
  • Demonstrated passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
  • Ability to remain calm under pressure and handle challenging situations with professionalism.
• Problem-Solving and Analytical Skills:
  • Strong analytical skills to assess situations, identify root causes, and implement effective solutions.
  • Proven ability to think critically and make decisions that align with the best interests of the customer and the company.