DTDC Recruitment 2024

DTDC, a leading logistics and courier services company, is seeking highly motivated individuals to join our team as Call Center Representatives. As a Call Center Representative, you will serve as the first point of contact for our customers and assist them with their queries and concerns. This is an excellent opportunity for those looking to start their career in the customer service industry.

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Responsibilities:

1. Provide exceptional customer service by handling incoming calls, emails, and messages from customers.

2. Address customer inquiries, complaints, and requests in a timely and professional manner, ensuring high levels of customer satisfaction.

3. Utilize problem-solving and communication skills to effectively resolve customer issues, taking ownership and following up to ensure complete resolution.

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Skills:

1. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.

2. Strong customer orientation and the ability to handle challenging situations with empathy and patience.

3. Proficient in using computers and various software applications, with the ability to learn new systems quickly.