Vistara Recruitment 2024

As a Customer Support Analyst at Vistara, you'll be the voice of comfort and resolution for our passengers. You'll handle a variety of inquiries and concerns, from booking modifications to baggage issues, ensuring every interaction is professional, efficient, and leaves a lasting positive impression.

Responsibilities:

• Customer Champion: Address customer inquiries and concerns promptly and effectively, exceeding expectations through empathy and proactive problem-solving.
• Multitasking Maestro: Juggle multiple calls, emails, and chats simultaneously, prioritizing effectively and maintaining a calm and professional demeanor.
• Information Guru: Possess comprehensive knowledge of Vistara's policies, procedures, and services, providing accurate and up-to-date information to customers.
• Feedback Facilitator: Gather and analyze customer feedback, identifying areas for improvement and contributing to enhancing the travel experience.
• Tech-Savvy Hero: Utilize customer relationship management (CRM) systems and other relevant tools to effectively manage inquiries and track resolutions.

Skills:

• Excellent communication and interpersonal skills, building rapport with customers and fostering a sense of trust.
• Active listening skills, understanding customer needs and concerns accurately.
• Strong problem-solving and analytical skills, identifying solutions and ensuring timely resolutions.
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in computers and relevant customer support software is essential.