IBM Recruitment 2024

As a Client Service Specialist at IBM, you'll be the bridge between our innovative solutions and our valued clients. You'll be a trusted advisor, a problem-solver, and an advocate for success, ensuring our clients get the most out of their IBM experience.

IBM Careers

Responsibilities

• Provide exceptional customer service via phone, email, and chat, addressing client inquiries and concerns about IBM products and services.
• Actively listen to client needs and develop tailored solutions to meet their specific business objectives.
• Build strong relationships with clients, fostering trust and long-term partnerships.
• Stay up-to-date on IBM's latest offerings and ensure accurate and knowledgeable support.
• Proactively identify opportunities to upsell and cross-sell relevant IBM solutions.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Analyze client feedback and identify areas for improvement in IBM's customer service experience.

IBM Jobs Near Me

Skills

• Bachelor's degree in a relevant field (freshers welcome!).
• Minimum 1-2 years of experience in customer service or technical support.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving and analytical skills.
• Proficiency in written and verbal communication, with a clear and concise style.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Technical aptitude and a willingness to learn about new technologies.
• Client-centric mindset and a passion for exceeding expectations.