Zomato Recruitment 2024

As a Customer Officer at Zomato, you'll be the friendly voice behind the screen, ensuring smooth orders and happy customers. From resolving order issues to guiding users through the app, you'll wear many hats, all while contributing to Zomato's mission of connecting people with the food they love.

Zomato Careers 

Responsibilities:

• Become the master of orders: Handle order-related inquiries, track deliveries, and troubleshoot any hiccups to ensure timely and satisfying meals.
• Be a master communicator: Actively listen to customer concerns, empathize with their needs, and offer clear and accurate solutions with a smile (even virtually!).
• Champion the app: Guide users through Zomato features, recommend delicious options, and patiently answer any app-related questions.
• Play detective: Identify recurring issues and escalate them to relevant teams for improvement, contributing to a seamless experience for all.
• Maintain the rhythm: Manage your time effectively, prioritize tasks, and meet service level agreements to keep the Zomato engine running smoothly.

Skills:

• Minimum 12th pass or equivalent (graduation preferred).
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse customers.
• Strong problem-solving abilities and the ability to think critically and find solutions.
• Proficient in computer skills and comfortable using various software applications.
• Ability to work independently and as part of a team, even in a fast-paced environment.
• Positive attitude, a customer-centric mindset, and a strong work ethic.