Vistara Recruitment 2024

As a Customer Success Associate at Vistara in North Dumdum, you'll be on the frontline, ensuring every guest's journey with Vistara is smooth, enjoyable, and unforgettable. You'll handle a diverse range of tasks, from resolving queries and managing bookings to providing personalized assistance and building lasting relationships with our valued customers. Your enthusiasm, proactive approach, and genuine commitment to creating positive experiences will be key in shaping Vistara's reputation as the airline of choice in North Dumdum.

Responsibilities:

• Respond to customer inquiries through various channels (phone, email, social media) with promptness and courtesy.
• Assist customers with bookings, reservations, flight changes, and other travel-related needs.
• Proactively identify and address potential customer concerns before they escalate.
• Provide accurate and up-to-date information about Vistara's products and services.
• Offer personalized recommendations and assistance to enhance customer travel experiences.
• Actively build rapport and positive relationships with customers to foster loyalty.
• Handle customer feedback effectively, addressing complaints and resolving issues with empathy and professionalism.
• Maintain accurate records of customer interactions and document resolutions.
• Liaise with internal departments to expedite customer requests and ensure seamless service delivery.
• Promote Vistara's brand values and contribute to creating a positive customer culture.

Skills:

• Minimum Bachelor's degree in Hospitality Management, Tourism, Customer Service, or a related field (preferred).
• Minimum 2 years of experience in customer service or a similar role, preferably within the travel or hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to actively listen, understand customer needs, and provide effective solutions.
• Proficiency in computer skills and various customer service software applications.
• Strong organizational skills and ability to manage multiple tasks simultaneously in a fast-paced environment.
• Fluency in Bengali and English is essential.