Position title
Dhani Recruitment 2024 - Job Opportunities - Customer Support Analyst Post
Job Location
India
Remote work from: IND




Base Salary
USD12,200-USD19,500 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time




 

Description

Dhani Recruitment 2024

Dhani, India's leading financial services platform, is searching for passionate and empathetic Customer Support Analysts to join our dynamic team. In this pivotal role, you'll be the frontline hero, ensuring the happiness and satisfaction of our diverse customer base through exceptional service and support. If you thrive in a fast-paced environment, possess a genuine passion for helping others, and have a talent for turning customer frowns upside down, then Dhani is the perfect platform for you to unleash your inner customer support superhero and contribute to the success of a rapidly growing company!




Dhani Jobs Near Me 

Responsibilities:

  • Customer Crusader: Resolve customer inquiries and issues related to Dhani's financial products and services promptly and efficiently.
  • Empathy Expert: Actively listen to customer concerns, understand their needs, and provide empathetic and personalized support.
  • Solution Sleuth: Analyze customer situations, identify root causes of problems, and develop effective solutions to ensure customer satisfaction.
  • Communication Connoisseur: Clearly and concisely explain complex financial concepts and procedures to customers in a friendly and approachable manner.
  • Tech-Savvy Superhero: Utilize customer support software and internal systems to efficiently manage customer interactions and track resolutions.
  • Quality Champion: Continuously strive to improve customer service quality by identifying areas for improvement and implementing solutions.
  • Team Player: Collaborate effectively with colleagues across departments to ensure seamless customer support and address complex issues.




Dhani Careers

Skills:

  • Excellent communication and interpersonal skills: The ability to build rapport with customers, actively listen to their concerns, and communicate effectively both verbally and in writing.
  • Problem-solving prowess: A strong analytical mind and the ability to think critically to identify solutions to customer issues.
  • Empathy and emotional intelligence: The ability to understand and respond to customer emotions with compassion and understanding.
  • Tech-savviness: Proficiency in using customer support software and internal systems.
  • Attention to detail: A meticulous approach to ensure accuracy and quality in customer interactions.
  • Teamwork and collaboration: The ability to work effectively with colleagues across departments to achieve common goals.
Important Links

Find the Link in Apply Now Button



Date posted
January 5, 2024
Valid through
August 31, 2024
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Position: Dhani Recruitment 2024 - Job Opportunities - Customer Support Analyst Post

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