Paytm Recruitment 2024

As a Front Office Executive at Paytm in North Dumdum, you'll be the first point of contact for our valued customers, playing a crucial role in building positive experiences and promoting Paytm's diverse range of products and services. Your friendly demeanor, strong communication skills, and problem-solving abilities will be key in creating a welcoming environment, addressing customer inquiries efficiently, and contributing to Paytm's continued success in the region.

Paytm Careers 

Responsibilities:

• Greet and welcome customers, providing initial information and assistance regarding Paytm products and services.
• Verify customer KYC documents and process account opening formalities.
• Handle customer queries related to transactions, account details, KYC updates, and other administrative matters.
• Offer guidance and support to customers using Paytm app and web platform features.
• Promote Paytm products and services, including KYC awareness campaigns and financial literacy initiatives.
• Maintain accurate records and documentation of customer interactions and transactions.
• Liaise with internal departments to resolve complex customer issues and escalate concerns when necessary.
• Ensure adherence to company policies and procedures while upholding high customer service standards.

Skills:

• Minimum 12th pass with excellent communication and interpersonal skills.
• Strong customer service orientation with a passion for exceeding customer expectations.
• Ability to actively listen, understand customer needs, and provide effective solutions.
• Proficiency in computer skills and comfortable using various software applications.
• Strong analytical and problem-solving abilities to handle complex customer queries.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in Bengali and English is essential.