Position title
Swiggy Recruitment 2024 - Job Card - Customer Service Trainee Post
Job Location
India
Remote work from: IND




Base Salary
USD10,200-USD19,500 Per month
Qualifications

12th Pass/ Graduation

Employment Type
Full-time




 

Description

Swiggy Recruitment 2024

As a Customer Service Trainee, you'll be the friendly voice on the other end of the line, ensuring smooth food journeys for all our Swiggy users. From resolving order issues to answering questions about our platform, you'll play a crucial role in keeping our customers satisfied and coming back for more.




Swiggy Jobs Near Me

Responsibilities:

  • Customer Support: Provide prompt and efficient support to Swiggy users via phone, email, and chat, addressing their concerns and resolving issues related to orders, deliveries, and payments.
  • Problem-Solving: Think on your feet and utilize your creativity to find solutions to customer problems, ensuring a positive experience and exceeding expectations.
  • Information Hub: Possess a deep understanding of the Swiggy platform and be able to answer customer queries about restaurants, offers, deliveries, and other platform features.
  • Active Listening & Empathy: Listen attentively to customer concerns, empathize with their situations, and communicate with courtesy and respect at all times.
  • Data Entry & Reporting: Maintain accurate records of customer interactions and report key metrics to contribute to continuous improvement of customer service processes.
  • Continuous Learning: Embrace ongoing training and development opportunities to enhance your customer service skills and knowledge of the Swiggy platform.




Swiggy Careers

Skills:

  • Minimum High School diploma or equivalent (fresh graduates with a positive attitude and a passion for customer service are welcome!).
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and handle challenging situations with grace.
  • Strong problem-solving and analytical skills, with the ability to think critically and find solutions to complex customer issues.
  • A detail-oriented approach with a commitment to accuracy and efficiency.
  • Proficiency in computer skills, including basic data entry and communication platforms.
  • The ability to work independently as well as collaboratively within a fast-paced team environment.
  • A positive and enthusiastic attitude with a genuine passion for food and the Swiggy experience.
Important Links

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Date posted
December 29, 2023
Valid through
August 31, 2024
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Position: Swiggy Recruitment 2024 - Job Card - Customer Service Trainee Post

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