Lenskart Recruitment 2023-24

Lenskart, India's leading omnichannel eyewear brand, is searching for passionate and resourceful Customer Support Engineers to join our dynamic team. In this pivotal role, you'll be the tech wizard behind the scenes, ensuring smooth customer journeys and resolving technical issues related to our website, app, and in-store experiences. If you thrive in a fast-paced environment, possess a knack for problem-solving, and have a genuine desire to delight customers with your technical expertise, then Lenskart is the perfect platform for you to blend your tech skills with your customer service passion and make a real impact in the exciting world of eyewear!

Responsibilities:

• Tech Detective: Diagnose and troubleshoot technical issues encountered by customers while using the Lenskart website, app, or in-store systems.
• Resolution Champion: Develop and implement effective solutions to technical problems, ensuring prompt and efficient resolution for customers.
• Communication Connoisseur: Clearly explain technical concepts to customers in a friendly and understandable manner, building trust and exceeding expectations.
• Data Decoder: Analyze customer feedback and technical data to identify areas for improvement and contribute to enhancing the customer experience.
• Process Pro: Maintain and update internal knowledge bases and documentation to ensure efficient troubleshooting and support for future issues.
• Tech-Savvy Collaborator: Work closely with internal teams (product, development) to identify and resolve technical issues, contributing to continuous improvement of Lenskart's technology platforms.
• Quality Crusader: Proactively identify and report potential technical vulnerabilities or areas for improvement to ensure a seamless and secure customer experience.

Skills:

• Strong understanding of web technologies, mobile apps, and point-of-sale systems (preferred).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner.
• Customer-centric approach with a passion for resolving customer issues and exceeding expectations.
• Ability to work independently and as part of a team to achieve common goals.
• Continuous learning mindset and willingness to stay updated on the latest technical trends.